Store & Shipping Policies

COMMITMENT

Thank you for visiting my store. I not only enjoy making every single item here but I put the upmost care and attention to detail into each one just for you.

Porch Pickups

If you are located in Aurora and surrounding areas and would like to pick your items up please select PICKUP at checkout instead of shipping! You will be notified when the items are ready and instructed where to go and the process on how to claim your items.

SHIPPING

**Please note that due to COVID-19 shipping times are often delayed beyond our control**

Currently we are unable to ship to the USA due to packages being lost, delayed or held at the border. We hope to open up US shipping in the near future.

International shipping will be billed based on actually shipping rates.

Orders will be shipped via Canada Post Expedited Parcel Service within 1 business day of the order being received.   Expected Delivery is as follows:

  • Local - 1 day
  • Regional - up to 3 days
  • National - up to 7 days

RETURNS

Please note that at this time I am unable to accept returns due to the nature of the items. All sales are final.

 

CUSTOMER SERVICE

Please contact me if you have any questions or concerns. I enjoy interacting with my customers and improving through feedback. renekhandmade@gmail.com

 

CUSTOM OR LARGE ORDERS

Please contact me directly should you require a large quantity or custom quantity of any product. We can discuss all details directly. renekhandmade@gmail.com

Items are NOT FOR RESALE. Any order suspected of reselling will be cancelled.